100% Financial Protection
100% Financial Protection
Supplier Failure Insurance
Secure Card Payments
Travel With Confidence
How We Protect Your Money
Embarking on an expedition is an exciting and once-in-a-lifetime endeavour. After you place your reservation, we want you to have total peace of mind and enjoy looking forward to your adventure rather than worrying if your money is secure.
All reservations made through Polar Escapes automatically receive 100% financial protection.
All funds paid to us are held securely until you embark on your life-changing adventure ensuring you can travel with confidence and peace of mind.
Whilst we only work with long-established, safe, and reliable partners with a proven track record of delivering outstanding luxury expeditions, you would be 100% protected if the unforeseen were ever to happen.
A great reason to book your expedition through Polar Escapes is that we provide 100% Financial Protection free of charge. Often, many operators don’t automatically offer this, meaning your money will be at risk if unforeseen events happen. We also add excellent service at no additional cost to you.
Please note financial protection differs from travel insurance, which covers you in case of cancellation or delay.
How Our 100% Financial Protection Works
We value your financial security highly and ensure the highest level of protection through our partners, Protected Trust Services.
Protected Trust Services is a leading financial protection organisation specialising in the travel industry. PTS offers a robust framework to protect consumers’ funds as an Approved Body for the CAA (Civil Aviation Authority) and a Travel Trust Association (TTA) member.
Financial Trust Account
With PTS, funds from our guests are deposited into a dedicated and independently managed trust account. This account is separate from our operator’s operational funds, ensuring that your money is ring-fenced and solely reserved for refund purposes in the unlikely case of an unforeseen event.
Independent Trustee Oversight
The trust account is overseen by independent professional trustees who ensure compliance with industry regulations. This oversight adds an extra layer of security and accountability, reinforcing the commitment to protecting consumers’ financial interests.
What Our 100% Financial Protection Offers You
Transparency and Financial Security
Ensuring the financial protection of your reservation is of paramount importance to us. When you make a reservation with us, you will be provided with a log in where you can view all your deposits and payments in our trust accounts, as well as your itinerary and essential travel information. Our helpful team is always available to assist you with any payment queries.
Peace of Mind
Knowing that your funds are held in a PTS trust account provides peace of mind. In the highly rare event of financial challenges faced by one of our partner operators, your investment is secured, and you have a reliable and trusted avenue for obtaining a refund, along with the backing of our team, who would assist you in this eventuality. This is not automatically included if you book directly with an expedition cruise line or airline.
The Benefit of Reserving Through a Verified PTS Member
Membership of PTS guarantees that 100% of your monies are secure and indicates a commitment to adhering to industry standards for financial protection.
You are welcome to verify that we are a member of PTS via their website.
100% Financial Protection FAQ
Is my money 100% secure when reserving with Polar Escapes?
Absolutely. Your financial security is of utmost importance to us, and we ensure the highest level of protection through our partners Protected Trust Services.
Is my money 100% secure regardless of which country I book from?
Yes. Our 100% financial protection applies to all reservations made through us, regardless of your home country.
Do I Still Need Travel Insurance?
Yes, you do. 100% financial protection is there to protect you in case of an unforeseen event such as an airline bankruptcy where, under normal circumstances, it could prove very difficult to recover your money.
Travel insurance is designed to cover you personally for your expedition, including material possessions, medical expenses, delays, missed departures, cancellations, and changes to itineraries.
